It depends on where you live, but you will usually receive your package within 2-3 working days if we receive your order by 3:00 p.m. You will receive the delivery details in a separate confirmation email.

It depends on where you live, but you will usually receive your package within 2-3 working days if we receive your order by 3:00 p.m. You will receive the delivery details in a separate confirmation email.

We always strive to only offer products that perfectly meet your requirements. However, if it should happen that you have to return a product, we will be happy to help you through the process.

Depending on the products, suppliers and manufacturers, products can be personalized. You can also find the products to be personalized under the item: Personality

The mountain guide decides whether the weather is suitable for the tour. For this, however, a weather report 2-3 days in advance should be consulted. Everything that goes further into the future is reading a crystal ball ;-) If the BF cancels, you will get an alternative date from us.

If you are unable to attend due to illness, we will surely find a solution (alternative date or credit). Otherwise you will find our cancellation conditions in the general terms and conditions.