General terms and conditions of business
TABLE OF CONTENTS
1. SCOPE
2. PRICE INFORMATION
3. DELIVERY DELAYS AND CHANGES TO A PRODUCT
4. CUSTOMER’S RIGHT OF WITHDRAWAL
5. DELIVERY CONDITIONS
6. CANCELLATION CONDITIONS ALPINE SCHOOL
7. NOTICES OF DEFECTS/LIMITATIONS OF LIABILITY
8. PAYMENT
9. RESERVATION OF TITLE
10. REDEMPTION OF PROMOTIONAL VOUCHERS
11. REDEMPTION OF GIFT VOUCHERS
12. REDEMPTION OF PROMOTIONAL VOUCHERS
13. CONSENT TO DATA PROCESSING
14. APPLICABLE LAW
SCOPE
All sales, deliveries and other services to our customers provided via our web shop https://www.tauern-sports.com are subject to these General Terms and Conditions (hereinafter "GTC").
By placing an order in our webshop, you are making us, tauern sports (hereinafter referred to as "us"), a binding offer to conclude a purchase agreement with us and are bound to your offer for a period of seven days. A binding purchase agreement is concluded when we send you an order confirmation or when we deliver the ordered goods to you. For reasons of clarity, the automatic confirmation of receipt of your order by email does not constitute a binding purchase agreement.
All purchase contracts under each order are subject to these Terms and Conditions and these Terms and Conditions are attached to each purchase contract. The purchase contracts are concluded either in German or English, depending on which language version of our webshop we use for the respective order. If the order is placed via the webshop in German, the German version ("Terms and Conditions") of these Terms and Conditions applies. For all orders placed via the English language version of the webshop, the English language Terms and Conditions apply.
PRICE INFORMATION
All prices are stated in EUR, including the VAT applicable in the country. In the event of a change in VAT, the pricing will be adjusted accordingly. For sales to persons other than private individuals, valid VAT ID information is required and checked by us. The price stated before the order was placed applies. We expressly reserve the right to make price changes due to typographical or technical errors on our part.
DELIVERY DELAYS AND CHANGES TO A PRODUCT
Our webshop is connected to a logistical support system that in principle allows us to remove the unavailable goods from our sales offer. However, despite our efforts, situations may arise where we can only deliver with a delay and in some cases we even have to admit that the ordered goods are not available. We will make every effort in the case of delayed deliveries to agree on a revised delivery schedule with our customers. If the ordered goods are no longer available from our suppliers, we are entitled to terminate the purchase agreement. We are entitled to fulfil an order or purchase agreement only for a certain part of it and to deliver the ordered goods in more than one shipment, in which case we will bear the costs of such additional shipments.
CUSTOMER’S RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the purchase contract with a period of notice of 14 days in accordance with the Austrian "Distance Selling Act". This right does not apply if the goods have been tailored to the customer or if they are reduced or modified in any way.
The customer must return the goods unused and in the original packaging. You as the customer then have the right to either order replacement goods (additional shipping costs will be charged) or simply return the goods and request a refund. If the goods have been used, we are entitled to deduct the amount of the depreciation of the goods from the refund amount.
The customer's right of withdrawal expressly does not apply to goods that are returned as incomplete, damaged or dirty, nor to goods that are clearly marked as goods for sale, or if they are unique items or other special items.
To exercise your right of withdrawal, you should send us a written notification by post or email. The 14-day deadline is deemed to have been met if you have sent your notification before the expiry of the specified deadline. You should return the goods in question within 14 days of the date of your notification. We do not bear the costs of return for all products or groups of goods (e.g. skis or oversized boxes) and even here only in Austria and Germany if you use our return label for your shipment. We do not accept returns without payment of the shipping costs. The return costs for certain groups of goods must be borne by the buyer.
Please address your return notification and return shipment to the following address:
tauernsports
Bear Garden 156
5741 Neukirchen am Grossvenediger
Austria
Phone: +43 664 44 15 535
Mail: info@tauern-sports.com
You can return the goods in person to the above address during our business hours if you have informed us of your visit at least 24 hours in advance.
DELIVERY TERMS
In addition to the stated product prices, shipping costs may apply. You can find more detailed information on any shipping costs in the offers. Addressing to PO boxes or poste restante shipments is not possible.
CANCELLATION CONDITIONS ALPINE SCHOOL
In case of cancellation
- No fee will be charged up to 30 days or more before the start of the course or tour
- From 29 days to 15 days before the start of the course or tour we charge a cancellation fee of 20% of the total amount
- From 14 days to 8 days before the start of the course or tour we charge a cancellation fee of 50% of the total amount
- From 7 days until the course start day or tour start day we charge 100% as cancellation fee
If we have to cancel the course due to weather conditions, an alternative date will be offered.
COMPLAINTS/LIMITATIONS OF LIABILITY
If the purchased item is defective, the statutory liability for defects applies.
tauern sports is not liable for any indirect or consequential damages suffered by the customer. The liability of tauern sports for direct damages is limited to the total price of the goods ordered by the customer, apart from the liability imposed by non-discretionary laws and regulations in Austria. We are entitled to replace or repair the goods.
If the customer is acting as a consumer, he is requested to complain to the deliverer about goods that have obvious transport damage and to inform the seller of this. If the customer does not do this, this will have no effect on his legal or contractual claims for defects.
PAYMENT
You can pay by credit card, Paypal or Klarna. If you would like to pay by invoice, please order as usual in the webshop and you will receive a manually created invoice to your email address. After your payment has been credited to our bank account, we will deliver the ordered goods to the address you specified in your order.
We check the validity of your credit card, the amount of the order and the accuracy of your address details. Once your payment has been credited to our bank account, we will deliver your ordered goods to the address you specified in your order.
You are not entitled to offset any amounts against your claims against us unless you have an enforceable court order to do so.
RESERVATION OF TITLE
Retention of title in our favour applies in full. The goods remain our sole property and title will not be transferred until we have received full payment for the goods in question.
REDEMPTION OF PROMOTIONAL VOUCHERS
Vouchers issued free of charge by the Seller as part of promotional campaigns with a specific period of validity and which cannot be purchased by the Customer (hereinafter "promotional vouchers") can only be redeemed in the Seller's online shop and only during the specified period.
Individual products may be excluded from the voucher promotion if a corresponding restriction arises from the content of the promotional voucher.
Promotional vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.
Only one promotional voucher can be redeemed per order.
The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.
If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to pay the difference.
The promotional voucher is transferable. The seller can make a payment to the respective holder who redeems the promotional voucher in the seller's online shop, with a discharging effect. This does not apply if the seller has knowledge or grossly negligent ignorance of the ineligibility, incapacity or lack of authority to represent the respective holder.
REDEMPTION OF GIFT VOUCHERS
Vouchers that can be purchased via the Seller's online shop (hereinafter "gift vouchers") can only be redeemed in the Seller's online shop, unless otherwise stated in the voucher.
Gift vouchers and remaining balances on gift vouchers can be redeemed until the end of the third year following the year in which the voucher was purchased. Any remaining balance will be credited to the customer until the expiry date.
Gift vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.
Only one gift voucher can be redeemed per order.
Gift vouchers can only be used to purchase goods and not to purchase additional gift vouchers.
If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to pay the difference.
The balance of a gift voucher will not be paid out in cash and will not accrue interest.
The gift voucher is transferable. The seller can make a payment to the respective holder who redeems the gift voucher in the seller's online shop with a discharging effect. This does not apply if the seller has knowledge or grossly negligent ignorance of the ineligibility, incapacity or lack of authority to represent the respective holder.
CONSENT TO DATA PROCESSING
By placing your order, you give us your consent to use your personal data for processing your order, delivery, accounting, collection activities, customer care, customer support and to optimize our sales systems and our marketing activities. We are entitled to store and process your data electronically. Our logistics and payment system partners have the corresponding right, depending on the payment and delivery method you have chosen. For more information, see Privacy Policy.
We will not share your personal information with third parties for marketing purposes. We will only share your personal information with service providers who are necessary to fulfill our obligations arising from your order. However, we assume that you may be interested in receiving relevant marketing information from us in electronic or paper format and that you have given us your consent to send you such information. You are entitled to withdraw your consent at any time in writing.
APPLICABLE LAW
These Terms and Conditions and all contracts concluded on their basis are subject to Austrian law, excluding the application of the UN Convention on Contracts for the International Sale of Goods. The Salzburg Regional Court shall have jurisdiction and venue for all disputes, disagreements or claims arising from or in connection with these Terms and Conditions.
The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.
