General terms and conditions of business

TABLE OF CONTENTS

1. SCOPE

2. PRICE INFORMATION

3. DELAYS IN DELIVERY AND CHANGES TO ANY PRODUCT

4. CUSTOMER'S RIGHT OF WITHDRAWAL

5. CANCELLATION CONDITIONS ALPINE SCHOOL

6. NOTIFICATIONS/LIMITATIONS OF LIABILITY

7. PAYMENT

8. RESERVATION OF TITLE

9. REDEMPTION OF PROMOTIONAL VOUCHERS

10. REDEMPTION OF GIFT CERTIFICATES

11. REDEMPTION OF PROMOTIONAL VOUCHERS

12. CONSENT TO DATA PROCESSING

13. GOVERNING LAW

SCOPE

All sales, deliveries and other services to our customers that are provided via our web shop https://www.tauern-sports.com are subject to these general terms and conditions (hereinafter "GTC").

With your order in our web shop, you give us, tauern sports (hereinafter referred to as "us"), a binding offer to conclude a purchase contract with us and are bound to your offer for a period of seven days. A binding purchase contract is concluded when we send you an order confirmation or when we deliver the ordered goods to you. For reasons of clarity, the automatic confirmation of receipt of your order by e-mail does not yet represent a binding purchase contract.

All sales contracts under each order are subject to these terms and conditions and these terms and conditions are attached to each sales contract. The sales contracts are concluded either in German or English, depending on which language version of our web shop we use for the respective order. If the order is placed via the web shop in German, the German version ("GTC's") of these GTC applies. The English General Terms and Conditions apply to all orders placed via the English-language version of the webshop.

PRICE INFORMATION

All prices are in EUR, including the applicable VAT in the country. In the event of a change in VAT, pricing will be adjusted accordingly. In the case of sales for persons other than private individuals, valid VAT ID information is required and checked by us. The price that was specified before the order was placed applies. We expressly reserve the right to make price changes due to typographical or technical errors on our part.

DELAYS IN DELIVERY AND CHANGES TO A PRODUCT

Our webshop is connected to a logistical support system that basically allows us to remove the unavailable goods from our sales offer. However, despite our best efforts, there may be situations where we can only deliver with a delay, and in some cases we even have to admit that the goods ordered are not available. We will make every effort to agree a revised delivery schedule with our customers in the event of delayed deliveries. If the ordered goods are no longer available from our suppliers, we are entitled to terminate the purchase contract. We are entitled to fulfill an order or contract of sale for only a specific part of it and to deliver the ordered goods in more than one shipment, in which case we shall bear the cost of such additional shipments.

CUSTOMER'S RIGHT OF WITHDRAWAL

The customer has the right to withdraw from the purchase contract with a period of 14 days within the meaning of the Austrian "Fernabsatzgesetz". This right does not exist if the goods have been tailored to the customer, or if they have been reduced or altered in any way.

The customer must return the goods unused and in the original packaging. Then you as a customer have the right to either order replacement goods (additional shipping costs will be charged), or simply return the goods and request a refund of the payment. If the goods have been used, we are entitled to deduct the amount of the depreciation of the goods from the repayment amount.

The customer's right of withdrawal expressly does not apply to goods that are returned as incomplete, damaged or soiled, nor to goods that are clearly marked as goods for sale, or if they are individual items or other special items.

In order to make use of your right of withdrawal, you should send us written notification of this by post or e-mail. The 14-day period is deemed to have been met if you have sent your message before the specified period has expired. You should return the relevant goods within 14 days of the date of your notification. We bear the costs for the return in Austria and Germany if you use our returns sticker for your shipment. Returns without payment of the shipping costs will not be accepted by us.

Please address your return notification and return shipment to the following address:

tauern sports

Bärngarten 156

5741 Neukirchen am Grossvenediger

Austria

Phone: +43 664 44 15 535

Mail: info@tauern-sports.com

You can return the goods personally to the above address during our business hours if you have given us at least 24 hours notice of your visit.

CANCELLATION CONDITIONS ALPINE SCHOOL

Cancellations - up to 5 weeks before the start of the course and longer are free of charge,

- up to 4 weeks before the start of the course we retain the 20% deposit as a cancellation fee,

- up to 2 weeks before the start of the course 50% of the total amount and

- If you cancel in the last week before the course starts, we charge 100% of the total amount as a cancellation fee.

In the event of weather-related cancellations of the course on our part, an alternative date will be offered.

NOTIFICATIONS/LIMITATIONS OF LIABILITY

If the purchased item is defective, the statutory liability for defects applies.

tauern sports is not liable for indirect or consequential damage incurred by the customer. The liability of tauern sports for direct damages is limited to the total price of the goods ordered by the customer, apart from the liability imposed by non-discretionary laws and regulations in Austria. We are entitled to replace or repair the goods.

If the customer acts as a consumer, he is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply, this has no effect whatsoever on his statutory or contractual claims for defects.

PAYMENT

You can pay by credit card, Paypal or Klarna. If you would like to pay by invoice, please order in the web shop as usual and you will receive a manually generated invoice to your email address. After your payment has been credited to our bank account, we will deliver the ordered goods to the address you specified in your order.

We check the validity of your credit card, as well as the coverage of the order value and the correctness of the address details. After your payment has been credited to our bank account, we will deliver your ordered goods to the address you specified in your order.

You are not entitled to set off any amounts against your claims against us unless you have an enforceable court order to do so.

RESERVATION OF TITLE

The retention of title in our favor applies in full. The Goods remain our sole property and title will not transfer until we have received full payment for the relevant Goods.

REDEMPTION OF PROMOTION VOUCHERS

Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and that cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only in the specified period.

Individual products can be excluded from the voucher campaign if a corresponding restriction results from the content of the campaign voucher.

Promotional vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.

Only one promotional voucher can be redeemed per order.

The value of the goods must at least correspond to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.

The promotional voucher is transferrable. The seller can pay with discharging effect to the respective owner who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, the legal incapacity or the lack of the right to represent the respective owner.

REDEMPTION OF GIFT CERTIFICATES

Vouchers that can be purchased via the seller's online shop (hereinafter "gift vouchers") can only be redeemed in the seller's online shop, unless the voucher states otherwise.

Gift vouchers and remaining balances of gift vouchers can be redeemed up to the end of the third year after the year of the voucher purchase. Remaining credit will be credited to the customer by the expiry date.

Gift vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.

Only one gift voucher can be redeemed per order.

Gift vouchers can only be used to purchase goods and cannot be used to purchase additional gift vouchers.

If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.

The balance of a gift voucher is neither paid out in cash nor does it earn interest.

The gift voucher is transferrable. The seller can pay with discharging effect to the respective owner who redeems the gift voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, the legal incapacity or the lack of the right to represent the respective owner.

CONSENT TO DATA PROCESSING

With your order, you give us your consent to use your personal data for processing your order, delivery, accounting, collection activities, customer care, customer support and to optimize our sales systems and our marketing measures. We are entitled to electronically store and process your data. Our logistics and payment system partners have the appropriate right depending on the payment and delivery method you have chosen. For more information, see Privacy Policy.

We will not share your personal information with third parties for marketing purposes. We only pass on your personal data to service providers who are required to fulfill our obligations from your order. However, we understand that you may be interested in receiving relevant marketing information from us in electronic or paper format and that you have given us your consent to send you such information. You are entitled to revoke your consent in writing at any time.

GOVERNING LAW

These GTC and all contracts concluded on their basis are subject to Austrian law, excluding the application of the UN Convention on Contracts for the International Sale of Goods. The regional court of Salzburg is responsible and the place of jurisdiction for all disputes, differences of opinion or claims arising from or in connection with these General Terms and Conditions.

The EU Commission provides a platform for online dispute resolution on the Internet under the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.